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    • Frequently Asked Questions (If you have any problems, please check here first)

    Please do not write any requests in the notes section.
     Please note that we may not be able to respond even if you write it in the notes section.

    [Product related]

    Q. Can I use it if I have a metal allergy?

    A. Products in the "Metal Allergy Compatible" category are made of nickel-free or surgical stainless steel materials that are less likely to cause metal allergies. However, please note that this does not necessarily mean that allergic reactions will not occur. Also, 925 silver and resin-based bangles are unlikely to cause allergies, but since there are individual differences, we cannot guarantee that. Please see below for products that are compatible with metal allergies.

    [Metal allergy compatible]

    [Silver 925]

    Q. Can I change my earrings to earrings?
    A. Earrings cannot be changed to earrings.
    Q. Are the piercings for both ears?
    A. Basically, piercings are for both ears. If the earrings are for one ear, there will be a statement to that effect on the product page.
    Q. Are the ring sizes only as listed?
    A. Only the ring sizes listed are available.
    Q. Is it okay to get the accessories wet?
    A. None of the accessories are made of water-resistant materials, so please use them in situations where they will not get wet.

    [Order related]

    Q. I would like to change my payment method.
    A. Once your order is confirmed, you cannot change the order details or payment method. Please be sure to check before confirming your order.
    Q. I did not receive a confirmation email after payment.

    A. After placing your order, we will send you an automatic email.

    Please also check your spam folder.

    If you have not received the email and are unsure whether your purchase has been completed, please contact CONTACT.

    Please state the name you used when ordering.

    Q. I would like to change the color of the product I ordered.
    A. We cannot accept cancellations, changes, exchanges, or returns due to the customer's convenience after the order has been confirmed. However, regarding cancellations due to order errors such as incorrect colors or sizes, we will only accept cancellations if you contact us with your order number, name at the time of ordering, and email address at the time of ordering within 3 hours of placing your order. Masu. Please check carefully before placing your order.
    Q. I would like to cancel only one item out of the items I ordered.
    A. We cannot accept cancellations, changes, exchanges, or returns due to the customer's convenience after the order has been confirmed. However, regarding cancellations due to order errors such as incorrect colors or sizes, we will only accept cancellations if you contact us with your order number, name at the time of ordering, and email address at the time of ordering within 3 hours of placing your order. Masu. Please check carefully before placing your order.
    Q. I would like to cancel the order after it has been shipped.
    Please note that we cannot accept cancellations after the product has been shipped.

    [Shipping related]

    Q. When will I receive the product?

    A. Usually, the product will be delivered within 1 to 3 days after shipping.

    Approximate shipping timings are basically as follows, but please note that this may not apply if there are holidays in between or irregular circumstances occur.

    ●If payment is made between 16:00 on Monday and 16:00 on Friday, it will be shipped the next day or the day after the payment date.

    ●If payment is made between Friday 16:00 and Monday 16:00, it will be shipped on Tuesday.

    ・Delivery will be done by Nekoposu and courier. Please note that Nekoposu will deliver to your mailbox.

    ・Please note that we cannot accept requests for delivery dates and times.

    -For pre-order items, please check the estimated shipping date before purchasing. We cannot change or cancel your order after it has been placed, so please check carefully before placing your order.

    Q. I have not received my product.
    A. The item can be tracked through the delivery company's tracking service. Please check the inquiry number, which is included in the automatic email sent when the product is shipped. If you have not received your package within 4 days of shipping, or if you cannot find your package number, please contact us via CONTACT.
    Q. I would like the product to be resent.

    A. Please contact us via CONTACT. Please note that this will be treated as cash on delivery.

    There are an increasing number of cases where packages are returned to us after the storage period has expired.

    Please note that incorrect address information or omission of room number will be grounds for return.

    Please note that if you have selected deferred payment, we will not be able to resend your order and will cancel your order.

    We apologize for the inconvenience, but please place your order again.

    *In that case, we may not be able to secure stock.

    Q. I want to change my address.
    A. You can change the address before the package is shipped, so please contact us with your desired address and order number from CONTACT.
    Q. I have placed two separate orders, but I would like them to be shipped together.

    A. We do not offer bundling services, so please check your order details before finalizing your order.

    *Please note that shipping and transfer fees will be charged for each order ID.

    Q. I would like it to be placed in the delivery box.
    If you are using a delivery box, please note that if the item is delivered by Nekoposu, it will basically be delivered to your mailbox. If the product is delivered by courier, it will be delivered to the delivery box.
    Q. I would like the product to be delivered to the office.

    Please write "stop at each office" in the address column of the delivery information. Please enter the consignee's name and phone number in Name and Phone Number.

    (Example) Sagawa Express Josai Office Shinjuku 1-chome SC stop

    【others】

    Q. Is gift wrapping possible?
    A. Yes, it is possible. You can purchase wrapping supplies from here and pack the accessories yourself.
    Q. Can you issue invoices and receipts?

    A. We're sorry, but we can't. Basically, please respond to the following contents.

    Invoice: Please use the "Thank you for your purchase" email you receive at the time of purchase as an invoice.

    Receipt: Please use the usage details you receive from your credit card company/carrier and the "Thank you for your purchase" email you receive at the time of purchase as a substitute for your receipt.

    For all other inquiries, please contact us via chat .