Shopping Guide

・Please note that the color tone of the actual product may differ depending on the lighting at the time of photography and the device you are viewing it on.

・Please note that due to the characteristics of the product, there may be slight individual differences in color and shape.

・Accessories are fragile. Please handle with care.

- There may be slight scratches caused during manufacturing and transportation. Please note.

・Basically, earrings are for both ears. If the earrings are for one ear, there will be a statement to that effect on the product page.

・Do not get it wet with water as it may cause discoloration or deterioration.

・All gold-colored products are made with plating. Due to the nature of the plating process, the color may fade if it comes into contact with water, alcohol, air, etc.

・For customers who are concerned about discoloration of gold-colored products, we recommend silver-colored products , so we hope you will consider purchasing them. Please note that we cannot accept returns or exchanges due to discoloration of used plated products.

・Products are usually delivered within 1 to 3 days after shipping.

Approximate shipping timings are basically as follows, but please note that this may not apply if there are holidays in between or irregular circumstances occur.

●If payment is made between 16:00 on Monday and 16:00 on Friday, it will be shipped the next day or the day after the payment date.

●If payment is made between Friday 16:00 and Monday 16:00, it will be shipped on Tuesday.

・Delivery will be done by Nekoposu and courier. Please note that Nekoposu will deliver to your mailbox.

・Please note that we cannot accept requests for delivery dates and times.

-For pre-order items, please check the estimated shipping date before purchasing. We cannot change or cancel your order after it has been placed, so please check carefully before placing your order.

・For reserved items, if the supplier is unable to secure the item in stock, we may ask for a refund.

・If the item is returned to us after being shipped and is out of stock or due to an unknown address, we will resend it to you with cash on delivery. Please be sure to pick up the item as shipping charges will be incurred again.

-If you separate your orders, we will not be able to ship them all together.

Free shipping for orders totaling 5,500 yen (tax included) or more.

Shipping charges will apply for orders totaling less than 5,499 yen (tax included).

In that case, shipping charges will be a flat rate of 350 yen nationwide for items that can be sent via Nekoposu.

Items that cannot be sent via Nekoposu (thickness of 2.5cm or more) will be sent via courier, which will cost a flat rate of 600 yen nationwide.

If you purchase both items that can be sent by Nekoposu and items that cannot be sent, a total of 950 yen will be charged nationwide.

・We cannot accept cancellations, changes, exchanges, or returns due to the customer's convenience after the product order has been confirmed. However, regarding cancellations due to order errors such as incorrect colors or sizes, we will only accept cancellations if you contact us within 3 hours of placing your order with your order number, name at the time of ordering, and email address at time of ordering. Masu. Please check carefully before placing your order.

・If an item is out of stock, we may cancel your order or discuss a refund. Although we pay close attention to inventory management, please note that there is a possibility that some items may be out of stock.

・If the product is defective, please contact us within 3 days after receiving the product without throwing away the delivery note or the enclosed items. Please note that we cannot accept returns unless the product is defective.

- We basically cannot accept returns or exchanges due to customer's image or size difference, but if there is an initial defect, please contact us within 3 days of delivery without throwing away the delivery note. We will be happy to exchange it for you.

・For gift wrapping, please purchase the wrapping materials here and package the accessories yourself.

If you have any questions, please check our Frequently Asked Questions first.

If you still don't understand, please contact us via chat .

We do not respond to inquiries via Instagram DM.

*We do not respond to DMs as it is difficult to understand the name and situation, and depending on the timing, we may miss the message.

Please be sure to contact us via chat .

We will respond within one business day.