Shipping policy

Delivery Time

We work hard to deliver your order to you as soon as possible. We usually ship your order the next day or within a few days after your order is placed. If shipment takes more time for any reason, we will contact you with details of the delivery time. After shipment, carriers usually deliver within 2-14 days on international shipping. Delivery time may vary by destination. Some items which are needed to restock takes more time, usually take more than 1 week and sometimes it could take several month.

Please note : Because of Covid-19 or other reasons, deliveries may take more time.

 

Delivery Method

We deliver via ECMS or EMS(Japan Post) which provide express and secure delivery. To use tracking services, please visit the ECMS website or EMS website.

Please Note : Due to the current COVID-19 situation, a courier must/may leave your order at the door outside to avoid direct contact. We are not responsible for lost or stolen items after the notification that your order has been delivered. In order to securely receive your order, please manage your schedule to receive your order in person. If a courier's retention period has expired due to your absence and the product is returned, cancellations are not accepted. If you request to resent items, you need to pay shipping charges again.

 

Import Taxes & Customs Duty

Customers may be required to pay customs duty when buying products from foreign countries. We do not have any control or responsibility regarding customs duty. In case the parcel was returned(or discarded) by the customs office(or the carrier) because the customers did not cover the duty, the order shall be deemed to have the customer's approval of cancellation.